TOKYO, March 15, 2002 - CSK Corporation (TSE code: 9737) today announced a series of structural reforms to be implemented effective April 1, 2002. The steps are intended to enable CSK to become the market's leading e-Services company.

Structural reform objectives

1.	To establish an organization that fully leverages the resources of the CSK Group and delivers a full range of outsourcing services, including consulting, system development, and systems operation in addition to business process outsourcing (BPO).
2.	To identify customers' needs for BPO and exploit business opportunities.

 

Newly created and reorganized business units

1. Establishment of the BPO Development Unit
The expansion of e-business is rapidly accelerating and creating market demand for business process support and outsourcing. Our business organization consequently needs to be innovated and strengthened to focus on delivery of core services. The CSK Group has provided call center, help desk, and other BPO services to respond to these needs more precisely and effectively through the use of the internet and IT. The BPO Development Unit will be newly established to identify front-office BPO needs of our customers and to exploit business opportunities.

2. Establishment of two new units within the e-Solutions Promotion Division
CSK is working closely with other Group companies to offer e-Services across a spectrum of system development and operational areas as well as in BPO, with a constant focus on achieving strong customer satisfaction. A Group Solutions Marketing Unit and Group Alliance Unit will be newly created to offer CSK Group services in a more integrated and efficient manner.

3. Establishment of an Infrastructure Architecture Unit within the e-Solutions Technology Division
CSK will establish a new process that will converge the designing of infrastructure and architecture to help facilitate the use of system infrastructure and packaging technologies. This step is aimed at enhancing the productivity and quality of e-Services.

4. Establishment of an R&D Office
A new R&D Office will be dedicated to the research and development of e-Services in line with the business objectives of the CSK Group.

5. Reorganization of the Quality Control Unit to the e-Services Quality Assurance Unit
The Quality Control Unit will be strengthened and reorganized into the e-Services Quality Assurance Unit to enhance the productivity and quality of e-Services in all aspects, including system development and operation as well as BPO.

6. Division reorganization
The Communication Systems Division, Electric & Precision Machinery and Equipment Systems Division, and the Manufacturing, Distribution, and Service Systems Division will be reorganized into the Distribution Service Systems Division, Manufacturing Systems Division, and Communication Systems Division, respectively. Moreover, to provide operational services Network Services Department will be newly created within the Chubu Business Division. This will be in addition to the current Network Services Division and Network Service Department in Nishinihon Business Division.

Corporate information
CSK Corporation, established in 1968, is one of Japan's leading IT professional service providers. The CSK Group offers a full spectrum of customer-focused e-services covering solutions, IT consulting, system development, system management, and business process outsourcing such as call centers and help desks. CSK Group companies include SEGA Corporation, BellSystem24 Inc., and NextCom K.K..